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  • Profile Image

    How do I set up email autoresponders for each language?

    Asked by drkirkwilson on August 29, 2016 at 08:15 PM

    The User Guide appears to give directions:

    How to Change Email Template Sent Based on the Language Used?

    Last Update: May 3, 2016

     

    To set this all up you will first need to set up two things:
     1. Set up all the languages that you want to have on your jotform
     2. Set up email autoresponders for each language

    The second option sends the user to https://www.jotform.com/help/26-Creating-a-Form-Autoresponder but there is no reference to setting up email autoresponders for each language.

    I missed something. How do I create autoresponders for each language?

  • Profile Image
    JotForm Support

    Answered by EltonCris on August 30, 2016 at 12:32 AM

    Apologies for the confusion. What the guide actually says is that you will have to manually create autoresponder emails for each language you create in your form. In other words, if your form is available in 3 languages, you will have to create 3 different autoresponders. These autoresponders will be used in the conditions later on as you continue with the steps.

    If you have further questions, let us know.

  • Profile Image

    Answered by drkirkwilson on August 30, 2016 at 02:45 PM
    OK. Thanks. I have created autoresponders in four
    languages. I notice that the titles of the form fields are all
    in English (no surprise!) so am I supposed to edit the form field 
    titles into the target languages for each autoresponder? Will
    the data that displays be the same target language data that the
    user entered originally (I image so but thought I would ask
    anyway)?





    Now how to I use Conditions to
    cause the appropriate autoresponder to be implemented for
    the user based on their target language. I
    am wondering what data JotForm uses to know which language the
    autoresonder needs to be in. It was easy to understand
    Conditions regarding the Thank You page. Not so obvious with
    autoresponder emails and how they match to the target language
    of the user.
    By the way, there is a broken image displayed in
    autoresponder 1 and I get a 404 when I try to open that image.
    What is wrong here?




    Thanks.


    Kirk
    Wilson, Ed.D., CEO, World Change Network
    266 Washington Ct, Sebastopol CA 95472 USA
    Tel: +1-707-206-6171, Mobile: 1-707- 291-9101 Fax:
    1+707-692-5395

    On 8/29/2016 9:32 PM, JotForm wrote:



    New response received



    A new response has
    been received:





    Answered by EltonCris

    Apologies for the confusion. What the guide actually
    says is that you will have to manually create
    autoresponder emails for each language you create in
    your form. In other words, if your form is available in
    3 languages, you will have to create 3 different
    autoresponders. These autoresponders will be used in the
    conditions later on as you continue with the steps.


    If you have further questions, let us know.


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  • Profile Image
    JotForm Support

    Answered by david on August 30, 2016 at 06:39 PM

    Here is our guide on sending emails based on selections made in the form:

    https://www.jotform.com/help/167-How-to-Send-Email-Based-on-Selection

    Based on the language selected, you would send the appropriate email.