What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    You've got your conditional branching arrow in the wrong place in your User Guide!!

    Asked by ulrichburke on August 29, 2016 at 11:53 PM

    Dear Jotform.

    I bet this is a wonderful example of whoever updated the system forgot to update the User Guide.

    In the Guide, it clearly shows the wiggly arrows of the Conditional Branching symbol to be along the top of the screen, in the menu. I looked for them for, like, ages there, clicking on everything I could think of - but they've been moved! They're now under the little tiny arrowhead to the right of the questions you're creating. 

    Please, with cherries and sugar on top, can you update your User Guide so someone else doesn't spend half a day looking for flippin' arrows that aren't where the Guide says they should be no more? 

     

    Yours respectfully

     

    Chris.

    Screenshot
    arrow in guide JotForm Updated and Day
  • Profile Image
    JotForm Support

    Answered by BJoanna on August 30, 2016 at 05:27 AM

    Conditional Branching symbol is still in top toolbar menu, it was not moved. However from screenshot you provided I see that properties of the field you have selected are shown in toolbar menu. To see Conditional Branching symbol and all other setup and embed option, you need to select Setup & Embed tab in top toolbar menu.

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by ulrichburke on August 30, 2016 at 07:11 AM

    Dear Jotform.

    I'm very sorry, I didn't know that bit. I just knew I'd been looking for the arrow all afternoon, finally found it in what seemed to be a totally different place and thought something in the User Guide hadn't been updated, especially when I read about other things like the Power Tools being changed. 

    I thought it was just another change that hadn't been updated yet.

    My bad.

    Yours respectfully

    Chris.

  • Profile Image
    JotForm Support

    Answered by BJoanna on August 30, 2016 at 08:25 AM

    There is no need to apologize. You can post any questions here on forum, when you have any issues related to JotForm. That's why we are here. :)

    Feel free to contact us if you have any other questions.