What kind of enterprise level security does JotForm utilize to safeguard our data?

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    Asked on November 19, 2010 at 07:33 AM
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    Answered on November 19, 2010 at 03:36 PM

    We do not provide too much details about our security infrastructure on the public forum. Please emails and provide more details about your question. I'm not sure exactly what you mean by your question.

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    Answered on July 19, 2011 at 01:46 PM



    We have had questions regarding how secure jotform is for collecting credit cards through our music festival website? Is this true and can yuo provide some insight to these concerns?


    Here is a Facebook psot about our current jotform web system:


    "ou really should get someone who knows anything about secure data handling on the internet to run your website. Sending plaintext credit card information is not a good idea. I suggest the same to anyone else who doesn't want their credit card information being free for the taking. "





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    Answered on July 20, 2011 at 06:03 AM

    Hi there,

    JotForm does not keep credit card information we simply forward it to the payment
    gateway for processing. We also delete it from our database entries and logs
    to keep the information safe and secured.

    You can also enable SSL on your form to transmit the data securely.
    However once the data is saved on our servers it is not encrypted.

    It is simple to enable SSL on forms created with JotForm just change http to https.

    When getting the Embed Code you can also choose the secure form option:
    1. Open the form in JotForm
    2. Click on 'Setup & Embed'
    3. Enable 'Secure Form' then copy the embed code.

    We use a 256-bit Godaddy SSL Certificate. Here is what they
    say about the security in their FAQ:

    What Is the Encryption Strength of Your SSL Certificates?

    All of our SSL certificates support high-grade 256-bit encryption.

    The actual encryption strength on a secure connection using a digital certificate is determined by the level of encryption supported by the user's browser and the server that the website resides on. For example, the combination of a Firefox browser and an Apache Web server normally enables up to 256-bit AES encryption with our SSL certificates. This means that depending on the Web browser and Web server that combine to establish the secure connection through one of our SSL certificates, the encryption strength of the secure connection may be 40, 56, 128, or 256 bit.

    Here are some additional suggestions to increase the security of your data:



    Hope this


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    Answered on November 08, 2011 at 05:52 AM

    Hello, i can't keep my CSS customisation when add the Secure encryption ?


    What is wrong?

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    Answered on November 08, 2011 at 07:19 AM

    Neemismastering, please see my reply in this thread.

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    Answered on December 25, 2017 at 02:24 PM

    We are happy to announce this update!  Jotform Secure Online Forms page is now available, please find detailed information about all common security related questions, on the link below: