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borneolAsked on August 30, 2016 at 9:35 AM
Hello,
I've tried to upgrade my account without success.
Could you please tell me why?
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Welvin Support Team LeadReplied on August 30, 2016 at 11:37 AM
I think this is because the payment was made through FastSpring. We can do it for you, please confirm if you want to upgrade to Bronze Bi-Yearly. You are currently subscribed to Storage Bi-Yearly.
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borneolReplied on August 30, 2016 at 11:46 AMHello,
Yes I confirm I want to upgrade to Bronze 2-Years at 269$
Thank you
[LionelD-ldc_signature]
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De : JotForm [mailto:noreply@jotform.com]
Envoyé : Tuesday, August 30, 2016 11:37 AM
À : Lionel Dudziak
Objet : Re: Cannot upgrade from Storage to Bronze
A new response has been received:
/www.jotform.com>[JOTFORM]/www.jotform.com/>/www.jotform.com>
Answered by Welvin
I think this is because the payment was made through FastSpring. We can do it for you, please confirm if you want to upgrade to Bronze Bi-Yearly. You are currently subscribed to Storage Bi-Yearly.
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Jeanette JotForm SupportReplied on August 30, 2016 at 1:41 PM
I have made the switch, you should see a return of ($78.16 USD) in your card **4852