- vlimAsked on August 30, 2016 at 09:37 AM
Hello. Our forms are not being emailed, we are only seeing the confirmation come through. Please contact me at 312.527.8817 or email@example.com
- JotForm SupportJohn_BensonAnswered on August 30, 2016 at 11:56 AM
I checked your form and I notice the email recipient (firstname.lastname@example.org) is in the bounce list. Here's the reason:
I have removed the email recipient to the bounce list. There shouldn't be any problems now in terms of receiving the notification.
Please try calling your email provider and have them whitelist our mail servers and domain names. Here's a guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
You can also check an email if it is in the bounce list or not, here's a guide: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Let us know if you're still having issues receiving the notifications. Thank you.