What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms not being emailed

    Asked by vlim on August 30, 2016 at 09:37 AM

    Hello. Our forms are not being emailed, we are only seeing the confirmation come through. Please contact me at 312.527.8817 or eswain@tronc.com

    Page URL:
    http://form.jotformpro.com/form/41144399291963

    not getting not being not receiving email notification email alert submission
  • Profile Image
    JotForm Support

    Answered by John_Benson on August 30, 2016 at 11:56 AM

    I checked your form and I notice the email recipient (di*****productmarketing@tribune.com) is in the bounce list. Here's the reason:

    I have removed the email recipient to the bounce list. There shouldn't be any problems now in terms of receiving the notification.

    Please try calling your email provider and have them whitelist our mail servers and domain names. Here's a guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    You can also check an email if it is in the bounce list or not, here's a guide: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Let us know if you're still having issues receiving the notifications. Thank you.