What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why form submissions are not emailing?

    Asked by highprairie on August 30, 2016 at 10:40 AM

    Hello.

    My email: theladylandscaper@gmail.com is no longer receiving anything when forms are submitted, but it was a week ago. It is paramount that we get notified when forms are submitted. Is there something we should be doing differently in our settings?

    Thanks,

    Submissions settings thanks get notified hello
  • Profile Image
    JotForm Support

    Answered by Nik_C on August 30, 2016 at 12:22 PM

    We're sorry for this inconvenience, I checked your email in our logs and I saw that it ended in our Bounce list, and the reason is below:

    Reason(s) : X-Postfix; Host or domain name not found. Name service error

    I removed your email from our bounce list so you should be able to receive submissions now.

    Please check this guide on how to prevent such issues. Also, you could whitelist our domains, that will help as well in preventing.

    Please let us know if you have any further questions.

    Thank you!