- matthewselbyAsked on August 30, 2016 at 10:57 AM
Setting up dropbox integration on https://form.jotform.com/62418436707156 and seeing different time stamp showing up in Dropbox than what is submitted with..(seeing EST on the folder name in dropbox) while there is a hidden current time field on the form stating the correct current time (PST)..please help
This is a re-post of a comment on Upload to Dropbox with JotForm
- CharlieAnswered on August 30, 2016 at 12:57 PM
I presume you are referring to this option in Dropbox integration:
When I made test submissions, the submission date in the submissions page is correct, it is based on the GMT+8 timezone that is setup on my Account->Settings page.
However, on my Dropbox folder, the appended date and time in the sub folder for the submissions are incorrect:
It seems to be using the server's timezone which is EST.
Is this the problem you are having? I'll escalate this to our developers to have it checked and fixed. Apologies for the inconvenience. We will update you on this thread as soon as the problem has been resolved.
- matthewselbyAnswered on August 30, 2016 at 01:23 PM
Yes, this is the problem. My apologies for not being more descriptive. This is a problem for me and it would be great if it could be resolved!
I appreciate your thoroughness and taking the time to look into this issue!
- JotForm SupportdavidAnswered on August 30, 2016 at 03:25 PM
A bug ticket has been created by my colleague and forwarded to our developers. We will let you know via this thread as soon as we have any updates.
- JotForm SupportNeilVicenteAnswered on September 01, 2016 at 02:05 AM
This bug is now fixed. Feel free to contact us again should you have other questions or concerns.
- matthewselbyAnswered on September 01, 2016 at 02:20 AM
Hello JotForm Support!
Thank you for your quick replies and prompt fix to this bug! I was actually in the middle of testing my form when I got the notification that this was resolved and quickly went off to see it for myself and was also thinking how it would play with the submissions I have been sending. Looking good! Except the odd thing is that Dropbox will not order by name correctly, "if it is ordering by the prefixed time stamp, see gif below". This may be a Dropbox thing? Either way...bothers me that this can happen if there are many submissions near the same time or right after another "if someone forgot to add something and needs to send another submission".
Could you look into this and see if it is a Jotform issue?
Thanks! You guys rock!
- JotForm SupportNeilVicenteAnswered on September 01, 2016 at 03:21 AM
This is not a JotForm issue. The date is actually part of the folder name so it will factor in the ordering of folders by name.