What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrade Billing Question

    Asked by opulenceauto on August 30, 2016 at 02:03 PM
    Hello, I will have to upgrade my account as I am anticipating more RSVP's for an event I'm doing.  Does your company credit us back the $19 or my current plan and just charge $20 or will it charge the entire $39 and credit back the $19? How does upgrading work, when I just upgraded to $19 a less than a week ago and my event is this Sunday and don't anticipate any other submissions after that?

    Thank you,

    Dalyce Kelley

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    JotForm Support Manager

    Answered by Jeanette on August 30, 2016 at 03:00 PM

    I had refunded the $14.57 back to your Paypal account as it seems you upgraded using a credit card and paid in full the $39.00