What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I paid on 20 August, the renewal of my account silver, but on August 26 you have blocked.

    Asked by mekart on August 30, 2016 at 02:25 PM

    I paid on 20 August, the renewal of my account silver. because you have downgraded my account? my clients are complaining for disabling form from their sites. Please I need quick solutions.

    My Account silver disabling form downgraded disabling
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 30, 2016 at 02:47 PM

    Please our apologies for this inconvenience, I've canceled the duplicate subscription that failed to charge your PayPal account, also I detected a duplicate charge for $39.00  so I've refunded it.

    The account will remain active on Silver status with subscription ID # S-3GR24102HE783112Y

  • Profile Image

    Answered by mekart on August 31, 2016 at 07:41 AM

    Thank you so much rapid and efficient. It is a pleasure to work with you.