What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I paid on 20 August, the renewal of my account silver, but on August 26 you have blocked.Asked by mekart on August 30, 2016 at 02:25 PM
I paid on 20 August, the renewal of my account silver. because you have downgraded my account? my clients are complaining for disabling form from their sites. Please I need quick solutions.
JotForm Support Manager
Please our apologies for this inconvenience, I've canceled the duplicate subscription that failed to charge your PayPal account, also I detected a duplicate charge for $39.00 so I've refunded it.
The account will remain active on Silver status with subscription ID # S-3GR24102HE783112Y
Thank you so much rapid and efficient. It is a pleasure to work with you.