- mekartAsked on August 30, 2016 at 02:25 PM
I paid on 20 August, the renewal of my account silver. because you have downgraded my account? my clients are complaining for disabling form from their sites. Please I need quick solutions.
- JotForm Support ManagerJeanetteAnswered on August 30, 2016 at 02:47 PM
Please our apologies for this inconvenience, I've canceled the duplicate subscription that failed to charge your PayPal account, also I detected a duplicate charge for $39.00 so I've refunded it.
The account will remain active on Silver status with subscription ID # S-3GR24102HE783112Y
- mekartAnswered on August 31, 2016 at 07:41 AM
Thank you so much rapid and efficient. It is a pleasure to work with you.