What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why the form does not load our custom link after a submission?

    Asked by smlafleur on August 30, 2016 at 02:31 PM

    When we hit submit we get an error message from google saying there is a certificate error and our connection is not private. However when we go directly to our website it works fine. Is JotForm not reading our certificate correctly? How can we fix this?



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    JotForm Support

    Answered by Kevin_G on August 30, 2016 at 06:23 PM

    I have submitted your form and I was redirected to this link: http://www.truemeasure.com/ 

    Are you still having troubles with your custom Thank You page? 

    If so, please check the page where you're redirecting to form to, it should be loading fine and also check that you've set up the correct link in the Thank You wizard. 

    Please do let us know if the issue still persists.