- PistonRingAsked on August 30, 2016 at 02:36 PM
When the form is being submitted, Jotform is not sending the e-mailed form. There were a couple entered today and none came through.
- JotForm SupportBDAVIDAnswered on August 30, 2016 at 06:40 PM
The recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
It has now been white-listed, so this should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "email@example.com" sender.
Here are our domain names:
Let us know if you need more help, we will be glad to assist you.