Not receiving e-mails from form submissions

  • PistonRing
    Asked on August 30, 2016 at 2:36 PM

    When the form is being submitted, Jotform is not sending the e-mailed form.  There were a couple entered today and none came through.

  • David JotForm Support Manager
    Replied on August 30, 2016 at 6:40 PM

    The recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Not receiving e mails from form submissions Image 1 Screenshot 20

    It has now been white-listed, so this should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

    Let us know if you need more help, we will be glad to assist you.