Not receiving forms

  • alimoexcursion
    Asked on August 30, 2016 at 4:37 PM

    The past two days we haven't received any jotform at our email address alimoexcursion@yahoo.com

     

    please call with any questions 707-704-7828

     

    Cinnamon 

     

     

  • Jeanette JotForm Support
    Replied on August 30, 2016 at 7:36 PM
    The email address alimoexcursion@yahoo.com is IN the bounce list

    Reason(s) : smtp; 554 5.7.9 Message not accepted for policy reasons

    I've removed and made a new test, which it seems to be successfully sent.

    To prevent further issues, please change the recipient to a gmail address.

    You can also remove yourself from the bounce list.

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List