What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can I have more than 1 subscription option on the form?

    Asked by mrgprez on August 30, 2016 at 06:06 PM

    I have a default plan that is $50 a month.  I also need the ability to have people have the option to add 1 of 3 additional subscription plans.

    Right now I only get the option to choose 1 plan.  Really need to be able to choose 2 plans and have it all processed on 1 form.

    Any advise?

    subscription option Than can can i
  • Profile Image
    JotForm Support

    Answered by jonathan on August 30, 2016 at 10:57 PM

    I think you have resolved this already. I checked your jotform https://www.jotform.us/form/62424222829151 and I see it already have multiple subscription options in the Payment field.

    Let us know if still not

    Thanks.

     

  • Profile Image

    Answered by mrgprez on August 31, 2016 at 12:43 AM

    No, I haven't got this resolved.  I am wanting to list the Membership and the Phone Access as separate subscriptions.

    The Membership payments start immediately.

    The Phone Access is Free for 90 days.

    Can't figure how to do that on 1 form.

  • Profile Image
    JotForm Support

    Answered by jonathan on August 31, 2016 at 04:55 AM

    I apologize, I was able to understand now what you meant.

    In subscription type of payment, you cannot have more than 1 selected subscription in single submission.

     

    To be able to select another subscription, you will have to submit the form first and then retry again selecting a new subscription type.

    As far as I know, this how the subscription type of payment work.

    You can select one subscription only since it will require the subscription to be recorded first in the payment processor each time you submit the form.

    If it is multiple subscription in one submission, the payment processor will have difficulty recording the payment terms for each selected subscription.

    If the user want to subscribe to another type of subscription, they can do it by re-submitting the form again.

    --

    The only payment type that allows multiple selection is the SELL PRODUCTS type of payment.

    Hope this is clearer. Let us know if you need further assistance.