What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Getting a form disabled error but it is enabled.

    Asked by pnwins on August 30, 2016 at 06:18 PM
    Getting enabled a
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    JotForm Support

    Answered by Chriistian on August 30, 2016 at 11:24 PM

    Your account was autosuspended by our phishing detector, which is why your form is currently disabled. Please note that collecting login credentials (Username and password) is strictly prohibited in Jotform and it is considered a violation of our terms. I noticed that your form previously had a Username and Password field. This is why your account was autosuspended by our phishing detector.

    However, since you've already removed these prohibited fields and changed the form to name and address field instead, I have now removed the suspension on your account. You should be able to use your forms successfully now. Please avoid adding login fields to your form to avoid getting autosuspended again. Thank you.