What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot connect to Stripe

    Asked by transformufitness on August 30, 2016 at 09:19 PM

    When I add a payment integration to my form, and use the payment wizard, I click connect to Stripe, enter my password on Stripe, and then return to Jotform where a loading wheel spins and then says again "connect to stripe."


    Why isn't the connection working??

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    JotForm Developer

    Answered by omur on August 31, 2016 at 01:25 AM

    Hello Transformufitness,

    Could you try to close the window, clear your caches and try again?

    If this does not solve your problem, could you try a different browser?

    This should solve your issue.

    Please write us if this does not solve your issue.


    Thank you