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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email now blocked from JotForm

    Asked by RedIce on August 30, 2016 at 09:23 PM

    Hello Guys,

     

    We have had our client on Jotform for 6 years now and for some reason the Book Online has stopped working on their website in the last week. Strange thing is their emails are working fine but its when Jotform tries to send it to their email info@jazminhairdesign.com.au

     

    Is this email blocked?

    Here are the form pages:

    http://www.jazminhairdesign.com.au/booknow/

    http://www.jazminhairdesign.com.au/greensborough/

     

    For the moment we had to direct these forms to jazmin@redicecreative.com.au then redirect them to info@jazminhairdesign.com.au

     

    A quick fix for the time being.

     

    Thank you in advance

    Shannon

     

    Page URL:
    http://www.jazminhairdesign.com.au/greensborough/

    JotForm email Emails www stopped working
  • Profile Image
    JotForm Support

    Answered by beril on August 31, 2016 at 02:55 AM

    We are sorry for the inconvenience that may have caused. Your email address, info@jazminhairdesign.com.au is IN our bounce list.

    Results shows;

    I removed from the bounce and unsubscribe lists.

     

    In addition to that, to prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    In the future, if you have similar problems you can also remove your email address from bounce list on your side.

    https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by RedIce on August 31, 2016 at 03:02 AM

    Hello,

    Thank you very much for your reply, is there any reason why it was in your bounce list?

     

    Thanks

    Shannon

  • Profile Image
    JotForm Support

    Answered by beril on August 31, 2016 at 04:32 AM

    Hello Shannon,

    You're most welcome. Here is the cause of the issue:

     If this is not working to some of your forms, I would suggest using our SMTP method(s):

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Let us know, if you need more assistance.