What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
The account match to firstname.lastname@example.org is in Free Status. If you expect 10.000 submission per day, you may need to upgrade your account. You can check account types and submission limits from our pricing page. However, the most appropriate one would be the Platinum account type in my opinion.
If you have more question, please feel free to contact us anytime. We would be pleased to assist you.
I don't see platinum anywhere on the page you referred me to
The Platinum subscription can be found by clicking on the "Need More" tab in the pricing page:
Though if you only need 10,000 in one day, Gold should be more than enough. If there will be 10,000 submissions on several days and the total would exceed 100,000 in a month, you would want to consider Platinum.