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    Rows in email auto-responder template gets resuffled after insert/edit of rows

    Asked by hsuoscar on August 30, 2016 at 11:28 PM

    This is kind of weird and frustrating.  Try this many times and able to duplicate.


    This is what I want, blue prints in good order:

    This is what test mail shows, looks good:

    After I save the form and come back again to check on test email, NG, C & D line got moved:


    Check the email setting:

    Page URL:

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    JotForm Support

    Answered by Chriistian on August 31, 2016 at 04:54 AM

    I cloned your form and created a new Autoresponder based on your table. Unfortunately during my tests, I was unable to replicate your issue. I sent several test emails and all of them had the same output as the one I set in the Autoresponder wizard.

    I deleted some of the fields and combined others, but the new rows (A,B,C,D) remained in their places. I see that this is not the case on your autoresponder, as based on your screenshot, the rows do seem to have shuffled in their places. 

    Did you perhaps add or remove a field in your form after you have setup the Autoresponder? This may have caused the details in the autoresponder to reshuffle, since the result needed to be updated. I was only able to replicate the issue after removing some of the fields. Upon removal of some of the fields in the form, the autoresponder now looks like the image below.

    To avoid this, I would suggest you first finalize the fields in your form, and after you finalize it and you're sure that no fields will be removed or added, you should then be able to modify the Autoresponder table without any issues.

    If this is not the case for you, then please let us know so we can do some further tests.
    Thank you.

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    Answered by hsuoscar on August 31, 2016 at 06:38 AM

    What you described is true. There were instances that I updated my form slightly such as adding a text or something, nothing major and autoresponder is reshuffled.  But if this is true then that means I cannot update my form after finalizing autoresponder or I need to create an autoresponder all over again each time I update my form?

    In the screenshots I sent, I did not update my form and yet fields in autoresponder got reshuffled.

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    Answered by hsuoscar on August 31, 2016 at 07:21 AM


    I went back and did a new form in one shot...  it works.  I also conclude that autoresponder should not be updated.  Any slight change will just screw the order.  You only have one shot!

    I think the problem is with autoresponder editor.  Note that when you delete or add row, the shades of line (grey and white) don't get updated. Eg. you get a series or white shade lines or grey shade line.  They don't alternate as they should.  Could this be the issue? cuz these line are the lines get reshuffled.

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    JotForm Support

    Answered by Chriistian on August 31, 2016 at 08:42 AM


    Glad to hear your form works now.

    Regarding your issue about the alternate shades of gray and white not being updated, I was trying to replicate it. Unfortunately, it does not happen to my form. Once I insert or delete a row, the alternate of gray and white get messed up for a while but after saving the email template, closing it, saving the form, and opening the email auto-responder template again, the alternate colors of rows get corrected again. Please see GIF below.


    Perhaps, when you noticed that the alternate colors of rows did not get updated, it was because the form was not completely saved yet.

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    Answered by hsuoscar on August 31, 2016 at 12:23 PM

    I think you should be able to duplicate the failure if you try to cut and past A, B, C and D in blue in the order as I've shown in my first message.  Please try again.

    I tried Mozilla, still get the same issue.

    Autoresponder works for me only I have created in one shot with no modification, updating etc.  This is really not a solution.  It is simply unrealistic.

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    JotForm Support

    Answered by Welvin on August 31, 2016 at 02:53 PM

    I'll investigate this further and let you know if this needs to be escalated to our backend team. For the meantime, try checking your browser console for errors.


    If there are errors, please take a screenshot and upload it here. You have to access this thread to upload.

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    Answered by hsuoscar on September 02, 2016 at 05:22 PM

    overwhelmed by errors?!!

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    JotForm Support

    Answered by liyam on September 02, 2016 at 08:32 PM


    Unfortunately, I'm not able to replicate the issue on my end getting such errors. Just like on the other thread, can you try checking which scripts failed to download and can you also try clearing your cache and see if it fixes the problem with the scripts?


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    Answered by hsuoscar on September 04, 2016 at 08:45 PM

    I tried clearing cache, cookies.  No, did not help.  Tried Chrome, Firefox, IE on a different computer... issue persists...

    Anyways, I found a workaround.  Once I created an autoresponder, I deleted all autogenerated contents and start from scratch.  Once I did that, then moving forward I can freely edit the form in any way I like.  You can take a look at my latest autoresponder.

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    JotForm Support

    Answered by liyam on September 04, 2016 at 10:06 PM

    Thank you for keeping us posted, hsuoscar. 

    I agree that once there are irreconcilable issues we recommend creating a new autoresponder instead.  In any case, should you have further questions or concerns, please do let us know.

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    Answered by hsuoscar on September 05, 2016 at 03:26 AM

    Thank you.  Let's leave this here.