What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Credit Card submissions getting middle numbers blocked out

    Asked by 2ezy on August 31, 2016 at 01:45 AM

    Hi on one of our forms we have noticed that the credit card submissions are getting their middle digits blocked out by hashtags. Can you please let us know how to fix. Thanks Mark

    Page URL:

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    JotForm Support

    Answered by BJoanna on August 31, 2016 at 05:36 AM

    Collecting of credit card on plain text fields is against Jotform Terms of use. We recently became PCI compliant, and because of that we have scanned all of our database and replaced part of the CC numbers with # hash symbols. 

    From now on data in credit card fields will be replaced with # hash symbols. 

    If you want to have payment fields inside of your form you have to use one of JotForm payment tools. 

    Inside of this articles you can find out more about payment tools and how to set payment form:




    If you want to charge your users manually at later date, I would suggest you to use on of payment tools that has built in credit card fields like Paypal Pro, Stripe, Authorize.net, Dwolla.

    How to Enable Payment Authorization

    Feel free to contact us if you have any other questions. 

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    Answered by 2ezy on August 31, 2016 at 05:58 AM

    Hi BJoanna,

    We have our own credit card machine so don't need these other payment services. Is there any other way of setting it up so we can still do it.

    Thanks Mark

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    JotForm Support

    Answered by BJoanna on August 31, 2016 at 07:11 AM

    Unfortunately no. It is not possible to collect credit card info on plain text fields. 

    If you do not want to use our payment tools and you want that your users are able to provide you credit card details, then I would suggest you to ask them to provide you credit card details over the phone, via email or  by fax.

    Let us know if you need further assistance.