What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    New Mini Designer: Unable to open the Advanced Designer.

    Asked by Lorijen on August 31, 2016 at 01:56 AM

    I have this exact same problem, it's doing it in all browsers with an edited form but not a newly created one.

    I've been changing the hexadecimal colour codes and ticked "make this form responsive" Since then I haven't been able to get the Advance Designer menu to open again.

    Thanks,

    Lorraine

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    JotForm Support

    Answered by Chriistian on August 31, 2016 at 05:59 AM

    I checked your form and I was able to see the issue. I click on the Advanced Designer but it does not open.

    I will have to raise this issue to our backend team for further investigation. We will let you know on this thread once we have any updates. Thank you.

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    JotForm Developer

    Answered by Denis on August 31, 2016 at 06:53 AM

    Hello Lorijen,

    I have checked your form and found the problem. It should be fixed now. Please check and let us know  if issue still persists. 

    If you need any further assistance feel free to contact us. 

    Thanks.

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    Answered by Lorijen on August 31, 2016 at 05:28 PM

    Thanks Denis and Chriistian, it's working ok again now. :-)