What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to create secure online contact form?

    Asked by Abdul Razzaq  on August 31, 2016 at 06:53 AM

    Hi There,

     

    I work for a Mental Health Charity (Rochdale and District Mind) and we have some contact referral forms which we need to make secure.  Our website (www.rochdalemind.org.uk) does not have any security for clients personal information and submitting the data via email is not secure.  We are looking at ways to secure personal data submitted online by our clients.

     

    I was just wondering if your forms are stored on your website and how we could get access to them securely once people have completed and submitted their details?

     

    Any advice is greatly appreciated.

     

    Kindest Regards,

     

     

    Abdul Razzaq

    +44 (0) 7875 239 686

    Contact Forms secure online
  • Profile Image
    JotForm Support

    Answered by Nik_C on August 31, 2016 at 08:34 AM

    Thank you for contacting us.

    Our forms are secure by default and data submitted through our forms will be secured. But you should be mindful that your website should be secured as well to avoid any possible scripting attacks that can happen before your users even submit the information(That's of course if you decide to embed our form in your website). On the other hand, if you decide to use our forms as a direct link that will open just a form itself you will be ok.

    Also please check some of the templates we have to give you an idea how the forms can look like, there you have section Healthcare that will be probably more interesting to your work.

    If you have any further questions or doubts, please let us know we'll be glad to assist.

    Thank you!

  • Profile Image

    Answered by Abdul Razzaq on August 31, 2016 at 08:48 AM

    Many thanks for your quick reply. We will use a direct link to make sure the data is secure.

     

    I have one more question.

    I have created a sample form https://form.jotformeu.com/62432646235353 and tested it with a direct link and when we click SUBMIT the data is saved onto your secure website and also emailed to us.  Is this email data submission secure?

     

    Kind Regards,

     

     

    Abdul

  • Profile Image
    JotForm Support

    Answered by Nik_C on August 31, 2016 at 09:35 AM

    You're welcome, I'm glad I was able to help. 

    Yes, submissions are secured, including emailing them to your email address. If you wish you can delete Notifiers that send email to your email address by simply clicking delete in Email section:

    1. 

     

    2.

    Then you will be able to see your submissions in Submissions section only and they will not be sent to email address:

    Here is a guide how Notifiers are working and how Autoresponders are working.

    If you have any additional questions please let us know.

    Thank you!