Stripe API key Test Mode Issue

  • dlomedia
    Asked on August 31, 2016 at 8:11 AM

    Hello, 

     

    We are attempting to test our form with our Stripe Payment in test mode and are getting the following error message:

     

    Oops!
    No such token: tok_18oXWQGN0IQSf1K79myr1nce; a similar object exists in live mode, but a test mode key was used to make this request.
     
     
  • liyam
    Replied on August 31, 2016 at 9:12 AM

    Hello,

    You will need to insert your Stripe API key and Publish key. To do this, edit your form and click properties on the Payment field. Then click the Drop arrow (properties), and then click Edit Properties.

    Stripe API key Test Mode Issue Image 1 Screenshot 30

    Next, enter your Stripe API key and Publish Key

    Stripe API key Test Mode Issue Image 2 Screenshot 41

    Once done, click the Close settings button at the bottom and then save your form.

    Lastly try again in test mode and let us know if the problem persists.

    Thanks.

  • pixelshrink
    Replied on November 17, 2016 at 8:03 AM

    Hello, I'm experiencing the same issue, but the new Payments page design does not seem to allow me to change the Stripe Secret API Key or Publishable key - where can I do this?

  • liyam
    Replied on November 17, 2016 at 10:25 AM

    Hello pixelshrink,

    Another method to insert the API keys from Stripe is to view the old version of the wizard. To do this, edit your form and on the address bar, add &old and then go to that URL.

    Example:

    Stripe API key Test Mode Issue Image 1 Screenshot 20

    Once the page gets loaded again, click the wizard and it should then load the old wizard where you can enter the Stripe Secret API and Publishable Key.

    Thanks.

  • pixelshrink
    Replied on November 21, 2016 at 10:31 AM

    Thanks for your help, that's great.  Hopefully they'll update the new wizard and the instructions soon!

  • liyam
    Replied on November 21, 2016 at 11:14 AM

    Thank you for your response. 

    We'll update you once the wizard has been updated.

    Warm regards.