What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We aren't getting form submissions via email

    Asked by jayasreeshah on August 31, 2016 at 08:12 AM

    We've already contacted our email / LotusNotes team to see if the jotform.com email address is being blocked. It is not. Any advice on how to fix this issue? When I send a test message, I do not get them either.

    All email addresses are XXXX@amwater.com

    Page URL:

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    JotForm Support

    Answered by Rose on August 31, 2016 at 09:21 AM

    Please note that the e-mail address get notification for that form is not in bounce list. In addition, when I checked mail logs, submission notifications were sent successfully. 

    However, please note that there is only one recipient e-mail declared for that form. 

    Did you check "ca.registration@amwater.com" to see submission notification? Did you also check your spam folder?

    If not, please kindly check both of them and return us if the issue persist. 

    I can also suggest you to whitelist our Ip address. 


    If you need any further assistance by our side, please do not hesitate to contact us. We would be pleased to help you.