We aren't getting form submissions via email

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    jayasreeshah
    Asked on August 31, 2016 at 08:12 AM

    We've already contacted our email / LotusNotes team to see if the jotform.com email address is being blocked. It is not. Any advice on how to fix this issue? When I send a test message, I do not get them either.

    All email addresses are XXXX@amwater.com

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    Rose
    Answered on August 31, 2016 at 09:21 AM

    Please note that the e-mail address get notification for that form is not in bounce list. In addition, when I checked mail logs, submission notifications were sent successfully. 



    However, please note that there is only one recipient e-mail declared for that form. 

    Did you check "ca.registration@amwater.com" to see submission notification? Did you also check your spam folder?

    If not, please kindly check both of them and return us if the issue persist. 

    I can also suggest you to whitelist our Ip address. 

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    If you need any further assistance by our side, please do not hesitate to contact us. We would be pleased to help you.