We aren't getting form submissions via email

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    Asked on August 31, 2016 at 08:12 AM

    We've already contacted our email / LotusNotes team to see if the jotform.com email address is being blocked. It is not. Any advice on how to fix this issue? When I send a test message, I do not get them either.

    All email addresses are XXXX@amwater.com

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    Answered on August 31, 2016 at 09:21 AM

    Please note that the e-mail address get notification for that form is not in bounce list. In addition, when I checked mail logs, submission notifications were sent successfully. 

    However, please note that there is only one recipient e-mail declared for that form. 

    Did you check "ca.registration@amwater.com" to see submission notification? Did you also check your spam folder?

    If not, please kindly check both of them and return us if the issue persist. 

    I can also suggest you to whitelist our Ip address. 


    If you need any further assistance by our side, please do not hesitate to contact us. We would be pleased to help you.