- whittaroAsked on August 31, 2016 at 08:17 AM
Everything has been working just fine over the years, then suddenly yesterday I am no longer receiving email notification when a form is filled out and submitted. I can see it online but receive no email.Page URL:
- JotForm SupportJohn_BensonAnswered on August 31, 2016 at 09:35 AM
I checked your email logs and found that it landed in the bounce list with the following error:
I have now removed your email address from the said bounce list. To avoid happening this again, please contact your email service provider and ask them to whitelist the IPs and domains found from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Also, you can learn more on how to address concerns for emails landing in the bounce list from this guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
If you have any other question, let us know. Thank you.