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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notification

    Asked by whittaro on August 31, 2016 at 08:17 AM

    Everything has been working just fine over the years, then suddenly yesterday I am no longer receiving email notification when a form is filled out and submitted. I can see it online but receive no email.

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    JotForm Support

    Answered by John_Benson on August 31, 2016 at 09:35 AM

    I checked your email logs and found that it landed in the bounce list with the following error:

    I have now removed your email address from the said bounce list. To avoid happening this again, please contact your email service provider and ask them to whitelist the IPs and domains found from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Also, you can learn more on how to address concerns for emails landing in the bounce list from this guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    If you have any other question, let us know. Thank you.