What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving confirmation emails

    Asked by blueskywlw on August 31, 2016 at 10:11 AM

    It looks like I have not been receiving confirmation emails for all my forms for sometime now. My email is wendy.l.wheeler@outlook.com. I have tried completing a form and sending a test email and I am not receiving them. Please let me know how I can fix this.  Thank you.


    Wendy Wheeler

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    JotForm Developer

    Answered by Denis on August 31, 2016 at 10:21 AM

    Hello Wendy,

    Sorry for the trouble, I checked your email address and it is listed in our bounce list. Now it's removed please test and let us know if issue persists. Also you might wan to check these guides for avoiding the issue again:

    How to Remove Your Email Address from Bounce List

    How to Prevent Email Bouncing Related Issues

    If you need any further assistance feel free to contact us.

    Thank you.