Not receiving confirmation emails

  • blueskywlw
    Asked on August 31, 2016 at 10:11 AM

    It looks like I have not been receiving confirmation emails for all my forms for sometime now. My email is wendy.l.wheeler@outlook.com. I have tried completing a form and sending a test email and I am not receiving them. Please let me know how I can fix this.  Thank you.

     

    Wendy Wheeler

  • Denis VP of Engineering, Enterprise
    Replied on August 31, 2016 at 10:21 AM

    Hello Wendy,

    Sorry for the trouble, I checked your email address and it is listed in our bounce list. Now it's removed please test and let us know if issue persists. Also you might wan to check these guides for avoiding the issue again:

    - How to Remove Your Email Address from Bounce List

    - How to Prevent Email Bouncing Related Issues

    If you need any further assistance feel free to contact us.

    Thank you.