What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Visitor submits form details, but I do not receive submission confirmation in my inbox, only in JotForm

    Asked by trueiron on April 14, 2012 at 07:01 PM

    Visitors submit form details, but I do not receive submission confirmation in my inbox, only in JotForm. How do I make it so I receive the actual form submissions sent to my email inbox as well? Because I have to keep logging into JotForm admin panel to see the form submissions.

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    JotForm Support

    Answered by abajan on April 14, 2012 at 08:12 PM

    In the Reply-To and Recipient Settings of the form's notification, please set the Sender Name and Sender E-mail to JotForm and noreply@jotform.com respectively and let us know if that helps:

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    Answered by moonzkie on April 15, 2012 at 05:17 AM

    Hi,

    If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251