Visitor submits form details, but I do not receive submission confirmation in my inbox, only in JotForm

  • Profile Image
    trueiron
    Asked on April 14, 2012 at 07:01 PM

    Visitors submit form details, but I do not receive submission confirmation in my inbox, only in JotForm. How do I make it so I receive the actual form submissions sent to my email inbox as well? Because I have to keep logging into JotForm admin panel to see the form submissions.

  • Profile Image
    abajan
    Answered on April 14, 2012 at 08:12 PM

    In the Reply-To and Recipient Settings of the form's notification, please set the Sender Name and Sender E-mail to JotForm and noreply@jotform.com respectively and let us know if that helps:

  • Profile Image
    moonzkie
    Answered on April 15, 2012 at 05:17 AM

    Hi,

    If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251