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    Can't store my form on my website

    Asked by phjuly4 on April 14, 2012 at 08:12 PM

    When I try to store my JotForm form on my website (using Dreamweaver) I get the following message: "The document's current encoding can not correctly save all the special characters within the document. You may want to change to UTF-8 or an encoding that supports the special characters in this document."

    I don't have any special characters in my form, just standard ext, so I don't know what is going on. Please help. My JotForm ID is phjuly4, my website is www.phjuly4.com

    Thanks, Bob

    Page URL:
    www.phjuly4.com

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    JotForm Support

    Answered by abajan on April 14, 2012 at 08:30 PM

    Well Bob, perhaps it would be best to just do as advised and change the page's character encoding: On Line 4 of the source, please change iso-8859-1 to UTF-8 and let us know if that helps.

    Thanks.

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    Answered by phjuly4 on April 15, 2012 at 03:54 PM

    Thanks for the suggestion. The puzzle is that the source already contains accept-charset="UTF-8" 

    There is nothing in the source about iso-8859-1.  So I'm at a loss to understand this.

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    Answered by jeanettebmz on April 15, 2012 at 04:35 PM

    Yes, you can find that line of code,  my colleague is talking about , on line 4, at the beggining of your page

    as shown below

     

    There you can replace it by UTF-8

    Cheers!

    Jeanette


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    Answered by phjuly4 on April 15, 2012 at 04:47 PM

    Thanks, I found it. Problem solved.

    Bob

     

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    Answered by jeanettebmz on April 15, 2012 at 04:55 PM

    Good to know that!

    Thank you for choosing Jotform!

    Jeanette