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    After a form is submitted it is going to the wrong profile on Freshdesk

    Asked by sunburstyouthtech on August 31, 2016 at 11:49 AM

    Good Morning,


    I cloned a form to use as a template and upon submission it is being directed to a freshdesk account. But I want to have it sent to a separate freshdesk account.  Any help would be greatly appreciated. 


    Thank you,



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    JotForm Support

    Answered by Welvin on August 31, 2016 at 01:34 PM

    You can change the Freshdesk email in the form. Please follow the steps from the following guide to change it: