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  • Profile Image

    After a form is submitted it is going to the wrong profile on Freshdesk

    Asked by sunburstyouthtech on August 31, 2016 at 11:49 AM

    Good Morning,

     

    I cloned a form to use as a template and upon submission it is being directed to a freshdesk account. But I want to have it sent to a separate freshdesk account.  Any help would be greatly appreciated. 

     

    Thank you,

     

    Sean

    Page URL:
    https://form.jotform.com/50065375958161

    Freshdesk form is submitted
  • Profile Image
    JotForm Support

    Answered by Welvin on August 31, 2016 at 01:34 PM

    You can change the Freshdesk email in the form. Please follow the steps from the following guide to change it:

    https://www.jotform.com/help/41-How-to-find-and-change-the-email-address-used-for-notification-email