- yinosAsked on August 31, 2016 at 01:28 PM
i pay yesterday my customers can,t see the form view?
- JotForm SupportBDAVIDAnswered on August 31, 2016 at 03:07 PM
I see you purchased the Storage plan. This plan does not increase the form views:
You may upgrade to paid plan that best suits your needs, or enable the JotForm Footer in order to permanently lift this limit: https://www.jotform.com/help/355-Form-View-Limits-What-is-it-all-about
Let us know if you need more help, we will be glad to assist you.
- yinosAnswered on August 31, 2016 at 06:03 PM
the storage plan said 1,000 views by month not for the all life if can not get the view form for my customers please refund my money back i can ,t work like that
- JotForm SupportliyamAnswered on August 31, 2016 at 09:20 PM
There might have been some confusion on this matter. The form views do not restart even if you have upgraded to storage. Thus it is still using the existing counts that of the free subscription. Likewise you have also already reached the number of regular submissions and payment submissions allowed for the month.
Anyhow, I have restarted your form views and submissions counter for the meantime. But if you still would like to have a refund, please let us know.