What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I update my special pricing on my form?

    Asked by marti.rathje on August 31, 2016 at 02:52 PM

    How can I update my special Pricing on my form.  I am trying to update the pricing and it will not let me.  The box is yellowed out and says that it is overrided by special pricing.  When I open the edit box it will not let me update anything either.  PLease Help

    Page URL:
    https://form.jotform.com/52224524843957

    Screenshot
    special pricing special how how can i
  • Profile Image
    JotForm Support

    Answered by Nik_C on August 31, 2016 at 05:08 PM

    I cloned your form and tested changing of the special pricing, I didn't encounter any issue, I was able to adjust it.

    Could you please try Clearing your cache in a browser since I see that your Edit options is still in old view.

    And please let us know if the issue still persists.

    Thank you!