What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form disabled for suspected phishing

    Asked by kimzbba on August 31, 2016 at 02:59 PM

    You have closed my site due to phishing.  I had a friend on another computer trying to help me.  I can't figure out how to save my form that I made. LOL  

    Make a make a form site closed another how to save
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    JotForm Support

    Answered by david on August 31, 2016 at 05:13 PM

    We do not allow for the collection of credit card data directly through forms.  As per our terms of use:

    https://www.jotform.com/terms/

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    I removed the credit card fields from your form, whitelisted your IP address and enabled your account.  You should be able to access your forms once again.

    If you need to add payment authorization to your forms, please do so using one of our payment processors:

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    This will allow you to authorize a specific amount to be collected at a later time and ensure processing of the credit card data is done in a secure manner.