What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    All my forms are gone, what could have happened?

    Asked by Iris Norsworthy  on August 31, 2016 at 05:08 PM
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    JotForm Support

    Answered by liyam on August 31, 2016 at 07:59 PM

    Hello Iris, 

    Your account reached overlimit status since you have received 109 submissions for the month. Free users are only allowed 100 submissions. You also have reached beyond the limited allowable payments through your forms of 12 payment submissions. Free users are only allowed 10.

    On a separate note:
    Please also take note that we have implemented a 500-submissions limit on free users. This means that free users are only allowed 500 submissions in their account. Anything beyond this will cause the removal of the oldest submissions in the account. This also does not restart. But this will not cause a temporary suspension on your account.

    There is only a few hours left and your account will restart again its submissions and payments counter and your account will get reactivated.

    If you have questions, please let us know.