What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I didn't want to cancel my subscription

    Asked by Asya   on August 31, 2016 at 05:29 PM

    Hi, 

    I wanted to switch a credit card for which the monthly jot form payments are made- but it said that i canceled my account instead of simply switching the card. 

    Can my account please be reinstated- 

    Order reference 75961680 JotForm (63462) - Monthly Economy Subscription 

    This is my reference number from bluesnap. 

     

    Thank you, 

    Asya 

    347-740-2246

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    JotForm Support

    Answered by Welvin on August 31, 2016 at 08:51 PM

    The subscription is not canceled. But your update was made through FastSpring instead of BlueSnap. BlueSnap record was canceled to avoid duplicate payments. Please login to the account to view your subscription.