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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email Notifications: Form submissions not forwarding to emails.

    Asked by 4thstpizza on August 31, 2016 at 07:06 PM

    Hello,

     

    I am having trouble with form submissions not forwarding to the email accounts I have set in our profile. It was working when I first tested it, but then I set up the exact emails I wanted the inquiries to go to and it no longer forwards.

    Page URL:
    http://www.4thstpizzaco.com/contact.html

    Emails Submissions forwarding not forwarding
  • Profile Image
    JotForm Support

    Answered by Kevin_G on August 31, 2016 at 10:11 PM

    I checked the log for your email address and emails indeed failed, this is because your email address is in our bounce list, here is the reason: 

    Result: 4********a@g***l.com is IN the bounce list

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from google.com

    I have removed it and you should receive emails now, please follow this guide in order to avoid bouncing as there is some email missing info in your current settings: How-to-Prevent-Email-Bouncing-Related-Issues



    This guide will also help you to remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope this helps.