Email Notifications: Form submissions not forwarding to emails.

  • 4thstpizza
    Asked on August 31, 2016 at 7:06 PM

    Hello,

     

    I am having trouble with form submissions not forwarding to the email accounts I have set in our profile. It was working when I first tested it, but then I set up the exact emails I wanted the inquiries to go to and it no longer forwards.

    Page URL: http://www.4thstpizzaco.com/contact.html
  • Kevin Support Team Lead
    Replied on August 31, 2016 at 10:11 PM

    I checked the log for your email address and emails indeed failed, this is because your email address is in our bounce list, here is the reason: 

    Result: 4********a@g***l.com is IN the bounce list

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from google.com

    I have removed it and you should receive emails now, please follow this guide in order to avoid bouncing as there is some email missing info in your current settings: How-to-Prevent-Email-Bouncing-Related-Issues

    Email Notifications: Form submissions not forwarding to emails Screenshot 20

    This guide will also help you to remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope this helps.