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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Email Notifications: Form submissions not forwarding to emails.

    Asked by 4thstpizza on August 31, 2016 at 07:06 PM



    I am having trouble with form submissions not forwarding to the email accounts I have set in our profile. It was working when I first tested it, but then I set up the exact emails I wanted the inquiries to go to and it no longer forwards.

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    JotForm Support

    Answered by Kevin_G on August 31, 2016 at 10:11 PM

    I checked the log for your email address and emails indeed failed, this is because your email address is in our bounce list, here is the reason: 

    Result: 4********a@g***l.com is IN the bounce list

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from google.com

    I have removed it and you should receive emails now, please follow this guide in order to avoid bouncing as there is some email missing info in your current settings: How-to-Prevent-Email-Bouncing-Related-Issues

    This guide will also help you to remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope this helps.