I am not receiving the email?

Your email address has been placed on our bounce list. This is the reason why you are no longer getting the form emails. 

g***@elra******.nz is IN the bounce list

Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

I've fixed this to our end. To prevent this from happening again in the future, we suggest doing the following solutions:

1. Use noreply@jotform.com as your sender email. The PDF Attachment feature is enabled in your email settings and this will only work when using our default senders.

2. Add noreply@jotform.com to your safe sender or contact list.

3. Whitelist Jotform's IP Addresses and Mailserver domains. You can find our list here: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. This is important to ensure that you'll get the form emails right after submission. 

For more information about this problem, you can check the following guides:

https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications