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    I am not receiving the email?

    Asked by mather77 on August 31, 2016 at 07:17 PM

    email receiving uploads
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    JotForm Support

    Answered by Welvin on August 31, 2016 at 10:27 PM

    Your email address has been placed on our bounce list. This is the reason why you are no longer getting the form emails. 

    g***@elra******.nz is IN the bounce list

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I've fixed this to our end. To prevent this from happening again in the future, we suggest doing the following solutions:

    1. Use noreply@jotform.com as your sender email. The PDF Attachment feature is enabled in your email settings and this will only work when using our default senders.

    2. Add noreply@jotform.com to your safe sender or contact list.

    3. Whitelist Jotform's IP Addresses and Mailserver domains. You can find our list here: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. This is important to ensure that you'll get the form emails right after submission. 

     

    For more information about this problem, you can check the following guides:

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications