What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am not receiving the email?

    Asked by mather77 on August 31, 2016 at 07:17 PM

  • Profile Image
    JotForm Support

    Answered by Welvin on August 31, 2016 at 10:27 PM

    Your email address has been placed on our bounce list. This is the reason why you are no longer getting the form emails. 

    g***@elra******.nz is IN the bounce list

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I've fixed this to our end. To prevent this from happening again in the future, we suggest doing the following solutions:

    1. Use noreply@jotform.com as your sender email. The PDF Attachment feature is enabled in your email settings and this will only work when using our default senders.

    2. Add noreply@jotform.com to your safe sender or contact list.

    3. Whitelist Jotform's IP Addresses and Mailserver domains. You can find our list here: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. This is important to ensure that you'll get the form emails right after submission. 


    For more information about this problem, you can check the following guides: