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  • Profile Image

    Email: When PDF attachment is enabled, the email is sent to multiple recipients individually instead of one email.

    Asked by lcgarcia on August 31, 2016 at 07:29 PM

    H! Yesterday I activated the "attach documents" in the e-mail sending feature of the forms.

    When I activated the "attach documents" to the e-mail sending feature, the recipients receive the e-mail individually, not in the same e-mail.

    For example, the e-mail used to be sent to all recipients, so we were able to "reply-to-all" regarding the form content.  Now each recipient receives an unique e-mail and we are not able to "reply-to-all" recipients, since they are not in the TO or CC fields of the e-mail.

    Regards,

    Page URL:
    https://www.jotform.com/lcgarcia/solicitud-credito

    same receive in documents
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    JotForm Support

    Answered by Chriistian on August 31, 2016 at 10:54 PM

    I see you are referring to the notifications in your form. I did some tests and I was able to replicate the issue. If the PDF attachment is disabled, then the email will be sent to all recipients and you will be able to reply to all these recipients.

    However, if either the PDF attachment or Send uploads as attachment is enabled, then the emails will be sent as an individual email to all the recipients.

    The other recipient cannot be seen here:

    I will escalate this issue to our backend team for further investigation. We will let you know on this thread once we have an update. Thank you.