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  • Profile Image

    The Spanish version of my autoresponder email arrived but did not include the link to redisplay the form

    Asked by drkirkwilson on August 31, 2016 at 08:27 PM

    I entered data into the Spanish version of my Join WorldTeamWork form and it sent me a confirmation email with the data I had submitted. 

    I also received a "We have received your response..." autoresponder email but the link was missing that would allow me to go back and update the form. The autoresponder for Spanish appears to have the correct form. What did I do wrong?

    Screenshot
    autoresponder email
  • Profile Image
    JotForm Support

    Answered by Kevin_G on August 31, 2016 at 11:03 PM

    I can see you're displaying the edit link using this "{EDIT_LINK}", if you add the edit link from the "Form Fields" section you will get this "{edit_link}": 

    Hope this helps. 

  • Profile Image

    Answered by drkirkwilson on September 01, 2016 at 12:45 PM
    Can you be a bit more informative? Why does the
    link not display to my users? I did not insert the link as it
    appears in the page --- it was created automatically by your
    software.
    I have 22 autoresponder forms. Two display the
    link. The rest do not work correctly. I created the
    autoresponders following your online directions. Can you investigate
    this and give me some understanding.

    It would also be good if you reply included my
    original request for help.
    Thanks.
    Kirk


    Kirk
    Wilson, Ed.D., CEO, World Change Network
    266 Washington Ct, Sebastopol CA 95472 USA
    Tel: +1-707-206-6171, Mobile: 1-707- 291-9101 Fax:
    1+707-692-5395

    On 8/31/2016 8:02 PM, JotForm wrote:



    New response received



    A new response has
    been received:





    Answered by Kevin_G

    I can see you're displaying the edit link using this
    "{EDIT_LINK}", if you add the edit link from the "Form
    Fields" section you will get this "{edit_link}": 

    Hope this helps. 


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  • Profile Image
    JotForm Support

    Answered by Kevin_G on September 01, 2016 at 02:59 PM

    The link that you were using was not correct as it was in written in uppercase, please do note that when you include variables in the emails or Thank You page, you should add them as they're provided by the wizard as wizards are case sensitive. 

    By default an email auto-responder does not include the edit link, here is a screen-case when I created a new auto-responder in a sample form: 

    I have also added both, the link as you had it and the link in lowercase: 

    Here is the email that I received, do note that the uppercase link does not display: 

    Also, when you add the link from the "Form Fields" section it is added in lowercase, here is sample: 

    So the link should have been changed from lowercase to uppercase, what I suggest is to display always the variables as they're provided in the "Form Fields" section, this way you will avoid missing data in emails or Thank You page. 

    I have also checked your email auto-responders and I can see you have changed the edit links, they display like "{edit_link}" now which is working fine. 

    Please if you have any question, let us know. 

  • Profile Image

    Answered by drkirkwilson on September 01, 2016 at 06:45 PM
    Thanks for taking so much time to clarify the
    issues. I am waiting to hear back how I change the link text
    from English to each of the languages I am implementing.
    Kirk


    Kirk
    Wilson, Ed.D., CEO, World Change Network
    266 Washington Ct, Sebastopol CA 95472 USA
    Tel: +1-707-206-6171, Mobile: 1-707- 291-9101 Fax:
    1+707-692-5395

    On 9/1/2016 11:58 AM, JotForm wrote:



    New response received



    A new response has
    been received:





    Answered by Kevin_G

    The link that you were using was not correct as it was
    in written in uppercase, please do note that when you
    include variables in the emails or Thank You page, you
    should add them as they're provided by the wizard as
    wizards are case sensitive. 
    By default an email auto-responder does not include the
    edit link, here is a screen-case when I created a new
    auto-responder in a sample form: 

    I have also added both, the link as you had it and the
    link in lowercase: 

    Here is the email that I received, do note that the
    uppercase link does not display: 

    Also, when you add the link from the "Form Fields"
    section it is added in lowercase, here is sample: 

    So the link should have been changed from lowercase to
    uppercase, what I suggest is to display always the
    variables as they're provided in the "Form Fields"
    section, this way you will avoid missing data in emails
    or Thank You page. 
    I have also checked your email auto-responders and I
    can see you have changed the edit links, they display
    like "{edit_link}" now which is working fine. 
    Please if you have any question, let us know. 


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  • Profile Image
    JotForm Support

    Answered by EltonCris on September 01, 2016 at 10:52 PM

    {edit_link} tag will generate a hyperlinked "Edit Submission" text in English. 

    If you want to translate it to a different language, you need to do it manually in the autoresponder. Here's how:

    1. Enter your custom text in the autoresponder email

    2. Hyperlink the text with this edit URL https://www.jotform.com/edit/{id}

    Here's a visual guide:

    Hope this helps!

  • Profile Image

    Answered by drkirkwilson on September 02, 2016 at 03:45 PM
    Thanks. I modified all my autoresponders with the
    directions below.

    When I selected the link in the Swedish version
    of the autoreponder, it displayed a page in English and I notice
    that the Country field never seems to display the correct
    existing data, e.g., United States, or in Swedish, USA.

    All the other data displayed
    correctly to allow me to update it but can you test to see if
    there is something wrong with the Country field when someone
    goes to update following an initial submission of data?
    Thanks...Kirk


    Kirk
    Wilson, Ed.D., CEO, World Change Network
    266 Washington Ct, Sebastopol CA 95472 USA
    Tel: +1-707-206-6171, Mobile: 1-707- 291-9101 Fax:
    1+707-692-5395

    On 9/1/2016 7:51 PM, JotForm wrote:



    New response received



    A new response has
    been received:





    Answered by EltonCris

    {edit_link} tag will generate a hyperlinked "Edit
    Submission" text in English. 
    If you want to translate it to a different language,
    you need to do it manually in the autoresponder. Here's
    how:
    1. Enter your custom text in the autoresponder email
    2. Hyperlink the text with this edit URL https://www.jotform.com/edit/{id}
    Here's a visual guide:

    Hope this helps!


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  • Profile Image

    Answered by drkirkwilson on September 02, 2016 at 03:45 PM
    Here two images related to the text below:






    Kirk
    Wilson, Ed.D., CEO, World Change Network
    266 Washington Ct, Sebastopol CA 95472 USA
    Tel: +1-707-206-6171, Mobile: 1-707- 291-9101 Fax:
    1+707-692-5395



    -------- Forwarded Message --------



    Subject:

    Re: The Spanish version of my autoresponder email
    arrived but did not include the link to redisplay the form


    Date:
    Fri, 2 Sep 2016 11:59:31 -0700


    ...
  • Profile Image
    JotForm Support

    Answered by KadeJM on September 02, 2016 at 05:19 PM

    It seems to me that you are still having some issues with this so you've attached two images but we do not currently see them on our end so I believe you may have attached them as an email reply and those don't work in our forum.

    Can you please revisit your thread here and use our image insertion tool to reattach your images so that we can see and compare to investigate and help you with this issue more. Alternatively, you can email it to us at support@jotform.com with a reference about it to this thread.