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  • Profile Image

    I submitted data for the Spanish version of my Join WorldTeamWork form, then got autoresponders in 22 languages.

    Asked by drkirkwilson on August 31, 2016 at 08:30 PM

    I guess I set up autoresponders incorrectly. I thought after I submitted my form in Spanish, I would get the Spanish autoresponder that I created. 

    Instead I get every autoresponder form I have created. 22 autoresponder emails. Ooops. 

    How do I fix it so I only get the autoresponder in the language I used to fill in and submit the form?

    autoresponders submitted data then languages
  • Profile Image
    JotForm Support

    Answered by Chriistian on August 31, 2016 at 11:09 PM

    It looks like you have created autoresponders for all the language without adding conditions. This is why you receive all of the autoresponders when you submit the form.

    To resolve this issue, you will simply need to add a conditions to your form that states if the form is using a certain language, then send the autoresponder of the same language.

    To choose which email will be sent based on the language, please follow this guide: How to Send Email Based on Selection.

    Below is a sample condition that you can setup. Do the same to all of the autoresponder languages and the correct autoresponder should now be sent based on the language selected.

    You can identify if an autoresponder already has a condition by opening the email wizard and checking if the autoresponder has the condition icon seen below.

    If you need further assistance, please let us know.
    Regards.

  • Profile Image

    Answered by drkirkwilson on September 01, 2016 at 12:46 PM
    What conditions am I supposed to add on each of
    these autoresponders? I added conditions to the Thank You page
    in all languages.

    Thanks.
    Kirk


    Kirk
    Wilson, Ed.D., CEO, World Change Network
    266 Washington Ct, Sebastopol CA 95472 USA
    Tel: +1-707-206-6171, Mobile: 1-707- 291-9101 Fax:
    1+707-692-5395

    On 8/31/2016 8:08 PM, JotForm wrote:



    New response received



    A new response has
    been received:





    Answered by Chriistian

    It looks like you have created autoresponders for all
    the language without adding conditions.
    This is why you receive all of the autoresponders when
    you submit the form.

    To resolve this issue, you will simply need to add a
    conditions to your form that states if the form is using
    a certain language, then send the autoresponder of the
    same language.
    To choose which email will be sent based on the
    language, please follow this guide: How
    to Send Email Based on Selection.
    Below is a sample condition that you can setup. Do the
    same to all of the autoresponder languages and the
    correct autoresponder should now be sent based on the
    language selected.

    You can identify if an autoresponder already has a
    condition by opening the email wizard and checking if
    the autoresponder has the condition icon seen below.

    If you need further assistance, please let us know.
    Regards.


    View this thread on
    browser » Unsubscribe Thread

    1472699343
    ...
  • Profile Image

    Answered by drkirkwilson on September 01, 2016 at 12:46 PM
    I tried to add a condition to the Spanish version
    of the autoresponder but it is not clear to me what [email4]
    represents. I am pretty sure I can update the conditions on each
    of the autoresponders if I understand how the condition should
    be expressed.
    Thanks.
    Kirk



    Kirk
    Wilson, Ed.D., CEO, World Change Network
    266 Washington Ct, Sebastopol CA 95472 USA
    Tel: +1-707-206-6171, Mobile: 1-707- 291-9101 Fax:
    1+707-692-5395



    -------- Forwarded Message --------



    Subject:

    Re: I submitted data for the Spanish version of my Join
    WorldTeamWork form, then got autoresponders in 22
    languages.


    Date:
    Thu, 1 Sep 2016 08:56:16 -0700


    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on September 01, 2016 at 02:45 PM

    I have inspected your form and you have set conditional Autoresponder for Spanish correctly.

    You will need to to the same for all other Autoresponder emails. 

    {email4} is value of email field that is set inside of your form. 

    {email4} is representing actual value (email address), that your users are entering inside of the form.

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by drkirkwilson on September 01, 2016 at 05:45 PM
    Thanks. I created Conditions for all of my
    autoresponders. I think I got that right.
    Now I have looked at
    https://www.jotform.com/help/357-How-to-Change-the-Text-of-the-Edit-Link-in-Your-Email-Alerts
    but I cannot seem to edit the text for the {edit_link} for each
    autoresponder since the text with the link needs to be in the
    target language of each autoresponder.
    How do I do that?
    For example, I
    want to change the linked text for the highlighted item below
    so it is in the Afrikaans language.



    I selected the
    Link icon in the main menu to display the following.


    I then entered the Afrikaans text
    displayed below in Text to display and selected OK and
    Save but it is not saved and I am not sure what to do next.


    Where do I find step-by-step
    directions to change the text that displays with the link for
    each of my autoresponder pages?
    Thanks...Kirk




    Kirk
    Wilson, Ed.D., CEO, World Change Network
    266 Washington Ct, Sebastopol CA 95472 USA
    Tel: +1-707-206-6171, Mobile: 1-707- 291-9101 Fax:
    1+707-692-5395

    On 9/1/2016 11:45 AM, JotForm wrote:



    New response received



    A new response has
    been received:





    Answered by BJoanna

    I have inspected your form and you have set conditional
    Autoresponder for Spanish correctly.

    You will need to to the same for all other
    Autoresponder emails. 
    {email4} is value of email field that is set inside of
    your form. 

    {email4} is representing actual value (email address),
    that your users are entering inside of the form.
    Hope this will help. Let us know if you need further
    assistance. 


    View this thread on
    browser » Unsubscribe Thread

    1472755541
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 01, 2016 at 09:53 PM

    I am glad to know that the conditions are now working for the autoresponders. To better assist you with your latest concern about the edit link, I have moved your question to its own thread. Please follow this link to view that thread: https://www.jotform.com/answers/922798. Thank you.