What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
If I understand your concern correctly, you are unable to add a text area field in a new row? I cloned your form and did some tests. It appears that I am able to add a text area without any issue.
If you are referring to a different concern, please provide us with further details so we can better assist you. I will wait for your response. Thank you.