What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form wasn't sent to email

    Asked by shantilie on September 01, 2016 at 02:34 AM

    Hi admin,



    I'm wondering why I didn't receive any submission noticement through email since last week. I just checked my jotform there was some new introductory submission that I didn't get it through my email.



    Appreciate any suggestions.




    Shanti Lie

    Page URL:

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    JotForm Developer

    Answered by Denis on September 01, 2016 at 02:44 AM

    Hello Shanti,

    Sorry for the trouble, I checked your email address and it is listed in our bounce list. Now it's removed please test and let us know if issue persists. Also you might wan to check these guides for avoiding the issue again:

    How to Remove Your Email Address from Bounce List

    How to Prevent Email Bouncing Related Issues

    If you need any further assistance feel free to contact us.


    Thank you.