Problem with properties button

Hi

I can't open the properties button to settle the parameters of insertions. It does not open when I click on the parameters wheel.

Do you have a solution for me? It's the first time I encounter this problem. Is there anything I must do ? I run a Windows 7 on PC.

Thanks for your help

Beatrice

I'm afraid I couldn't fully understand which button you are having troubles with. I have checked the Preferences button, Conditions button, as well as the gear-shaped icon to access properties of a specific field, and all of them seem to be working fine on our end:

Could you please indicate which button you are clicking on that is not working for you? You can take a screenshot and upload it to our support forum by following these instructions:

https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum

Your support thread is here, which is where you can attach your images to when adding a post:

https://www.jotform.com/answers/922030

Without knowing the exact button you may be having troubles with, I have taken a look at all of the buttons listed above, and they seem to be working fine - as can be seen from the animation above. Can you please try using a different browser for editing your form, and see if everything is working fine for you in that other browser.

We look forward to your response with more details. Thank you.

Hi Thank you for you quick answer.
When I click on "preference" , nothing opens
2016-09-01 14:22 GMT+02:00 JotForm :
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Problem solved.it was adblocks that was stoping the windows to open.
thanks for your help
Bea
2016-09-01 15:09 GMT+02:00 Sky Circus :
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We're glad to hear that, Bea. If there is anything else we can help you with, please don't hesitate opening another support thread in our forum any time:

https://www.jotform.com/contact

We'll be glad to help out. Cheers