Problem with properties button

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    skycircus
    Asked on September 01, 2016 at 05:29 AM

    Hi

    I can't open the properties button to settle the parameters of insertions. It does not open when I click on the parameters wheel.

    Do you have a solution for me? It's the first time I encounter this problem. Is there anything I must do ? I run a Windows 7 on PC.

    Thanks for your help

    Beatrice

  • Profile Image
    Boris
    Answered on September 01, 2016 at 08:23 AM

    I'm afraid I couldn't fully understand which button you are having troubles with. I have checked the Preferences button, Conditions button, as well as the gear-shaped icon to access properties of a specific field, and all of them seem to be working fine on our end:

    Could you please indicate which button you are clicking on that is not working for you? You can take a screenshot and upload it to our support forum by following these instructions:

    https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum

    Your support thread is here, which is where you can attach your images to when adding a post:

    https://www.jotform.com/answers/922030

    Without knowing the exact button you may be having troubles with, I have taken a look at all of the buttons listed above, and they seem to be working fine - as can be seen from the animation above. Can you please try using a different browser for editing your form, and see if everything is working fine for you in that other browser.

    We look forward to your response with more details. Thank you.

  • Profile Image
    skycircus
    Answered on September 01, 2016 at 09:45 AM
    Hi Thank you for you quick answer.
    When I click on "preference" , nothing opens
    2016-09-01 14:22 GMT+02:00 JotForm :
    ...
  • Profile Image
    skycircus
    Answered on September 01, 2016 at 09:45 AM
    Problem solved.it was adblocks that was stoping the windows to open.
    thanks for your help
    Bea
    2016-09-01 15:09 GMT+02:00 Sky Circus :
    ...
  • Profile Image
    Boris
    Answered on September 01, 2016 at 09:53 AM

    We're glad to hear that, Bea. If there is anything else we can help you with, please don't hesitate opening another support thread in our forum any time:

    https://www.jotform.com/contact

    We'll be glad to help out. Cheers