- skycircusAsked on September 01, 2016 at 05:29 AM
I can't open the properties button to settle the parameters of insertions. It does not open when I click on the parameters wheel.
Do you have a solution for me? It's the first time I encounter this problem. Is there anything I must do ? I run a Windows 7 on PC.
Thanks for your help
- BorisAnswered on September 01, 2016 at 08:23 AM
I'm afraid I couldn't fully understand which button you are having troubles with. I have checked the Preferences button, Conditions button, as well as the gear-shaped icon to access properties of a specific field, and all of them seem to be working fine on our end:
Could you please indicate which button you are clicking on that is not working for you? You can take a screenshot and upload it to our support forum by following these instructions:
Your support thread is here, which is where you can attach your images to when adding a post:
Without knowing the exact button you may be having troubles with, I have taken a look at all of the buttons listed above, and they seem to be working fine - as can be seen from the animation above. Can you please try using a different browser for editing your form, and see if everything is working fine for you in that other browser.
We look forward to your response with more details. Thank you.
- skycircusAnswered on September 01, 2016 at 09:45 AMHi Thank you for you quick answer.
When I click on "preference" , nothing opens
2016-09-01 14:22 GMT+02:00 JotForm :
- skycircusAnswered on September 01, 2016 at 09:45 AMProblem solved.it was adblocks that was stoping the windows to open.
thanks for your help
2016-09-01 15:09 GMT+02:00 Sky Circus :
- BorisAnswered on September 01, 2016 at 09:53 AM
We're glad to hear that, Bea. If there is anything else we can help you with, please don't hesitate opening another support thread in our forum any time:
We'll be glad to help out. Cheers