What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problem with properties button

    Asked by skycircus on September 01, 2016 at 05:29 AM

    Hi

    I can't open the properties button to settle the parameters of insertions. It does not open when I click on the parameters wheel.

    Do you have a solution for me? It's the first time I encounter this problem. Is there anything I must do ? I run a Windows 7 on PC.

    Thanks for your help

    Beatrice

    problem properties properties button pc parameters
  • Profile Image
    JotForm Support

    Answered by Boris on September 01, 2016 at 08:23 AM

    I'm afraid I couldn't fully understand which button you are having troubles with. I have checked the Preferences button, Conditions button, as well as the gear-shaped icon to access properties of a specific field, and all of them seem to be working fine on our end:

    Could you please indicate which button you are clicking on that is not working for you? You can take a screenshot and upload it to our support forum by following these instructions:

    https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum

    Your support thread is here, which is where you can attach your images to when adding a post:

    https://www.jotform.com/answers/922030

    Without knowing the exact button you may be having troubles with, I have taken a look at all of the buttons listed above, and they seem to be working fine - as can be seen from the animation above. Can you please try using a different browser for editing your form, and see if everything is working fine for you in that other browser.

    We look forward to your response with more details. Thank you.

  • Profile Image

    Answered by skycircus on September 01, 2016 at 09:45 AM
    Hi Thank you for you quick answer.
    When I click on "preference" , nothing opens
    2016-09-01 14:22 GMT+02:00 JotForm :
    ...
  • Profile Image

    Answered by skycircus on September 01, 2016 at 09:45 AM
    Problem solved.it was adblocks that was stoping the windows to open.
    thanks for your help
    Bea
    2016-09-01 15:09 GMT+02:00 Sky Circus :
    ...
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    JotForm Support

    Answered by Boris on September 01, 2016 at 09:53 AM

    We're glad to hear that, Bea. If there is anything else we can help you with, please don't hesitate opening another support thread in our forum any time:

    https://www.jotform.com/contact

    We'll be glad to help out. Cheers