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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I upgraded to Premium and now cannot login...??

    Asked by Nino Pero on April 15, 2012 at 10:39 AM

    I recently created a new account with the username "airportcity", but after upgrading to Premium I now cannot login...under an urgent deadline, please help! I also tried using these email addresses instead of the username in case the system was expecting that instead, but these did not work either.




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    Answered by moonzkie on April 15, 2012 at 10:43 AM


    As I have checked you do have a premium account with us, here are your login details.

    Email: npero@designworkshop.com

    Username: NinoPero

    and another one is:

    Email: contact@airportcitydenver.com

    Username: airportcity

    To recover your password please go to www.jotform.com and on the bottom right of the page you will see an area to reset your password:

    Step 1:

    Steps 2 and 3:

    Step 4: Check your email

    That's it. Please let us know if you need additional assistance with this or any other feature of our product. Our team is always ready to help as best as we we can.