What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I upgraded to Premium and now cannot login...??

    Asked by Nino Pero on April 15, 2012 at 11:02 AM

    I recently created a new account with the username "airportcity", but after upgrading to Premium I now cannot login...under an urgent deadline, please help! I also tried using these email addresses instead of the username in case the system was expecting that instead, but these did not work either.

    info@airportcitydenver.com

    webmaster@airportcitydenver.com

    contact@airportcitydenver.com

  • Profile Image
    JotForm Support

    Answered by abajan on April 15, 2012 at 11:09 AM

    Actually, I'm seeing that username being associated with a Professional account. You say it's a Premium upgrade?

  • Profile Image

    Answered by gori-mathew on April 15, 2012 at 11:14 AM

    Hi Nino;

    We apologise for all that this has caused you. I have checked this username and it is registered under the following email: contact@airportcitydenver.com and on Professional account.

    You can use Forgot Password button at www.jotform.com and on the bottom right of the page:

    Step 1:


    Steps 2 and 3:


    Step 4: Check your email

    If you need further assistance, feel free to contact us anytime.Thank you for using Jotform.

  • Profile Image

    Answered by Nino on April 15, 2012 at 11:20 AM

    Sorry, it is "Professional"...I knew it was the highest level, and the word "Premium" sounded like a higher rank!

  • Profile Image
    JotForm Support

    Answered by abajan on April 15, 2012 at 11:28 AM

    Okay, no problem. Please let us know if my colleague's recommendations worked.

    Thanks.