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    I upgraded to Premium and now cannot login...??

    Asked by Nino Pero on April 15, 2012 at 11:02 AM

    I recently created a new account with the username "airportcity", but after upgrading to Premium I now cannot login...under an urgent deadline, please help! I also tried using these email addresses instead of the username in case the system was expecting that instead, but these did not work either.




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    JotForm Support

    Answered by abajan on April 15, 2012 at 11:09 AM

    Actually, I'm seeing that username being associated with a Professional account. You say it's a Premium upgrade?

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    Answered by gori-mathew on April 15, 2012 at 11:14 AM

    Hi Nino;

    We apologise for all that this has caused you. I have checked this username and it is registered under the following email: contact@airportcitydenver.com and on Professional account.

    You can use Forgot Password button at www.jotform.com and on the bottom right of the page:

    Step 1:

    Steps 2 and 3:

    Step 4: Check your email

    If you need further assistance, feel free to contact us anytime.Thank you for using Jotform.

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    Answered by Nino on April 15, 2012 at 11:20 AM

    Sorry, it is "Professional"...I knew it was the highest level, and the word "Premium" sounded like a higher rank!

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    JotForm Support

    Answered by abajan on April 15, 2012 at 11:28 AM

    Okay, no problem. Please let us know if my colleague's recommendations worked.