What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    i am not getting an automatic forward when registrations come in

    Asked by ValleyCommunityChurch on September 01, 2016 at 09:41 AM
    Getting in not getting registrations
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    JotForm Support

    Answered by KadeJM on September 01, 2016 at 10:51 AM

    I believe you meant that you aren't receiving the email notifications for new submissions via the jotform that you've created.

    Looking at your account I found you have two forms using "" as your email recipient address.

    What I found was your email address ended up in our bouncelist so I have removed it since this is t he reason that you have not been receiving any new submission emails from us.

     

    Result: caxxxx@vaxxxxxxh.us is IN the bounce list

    Reason(s) : smtp; 554 5.7.1 The message from (<0000014f6c077dc9-2e913152-a053-4699-99a1-7756c653fc61-000000@amazonses.com>) with the subject of (New submission: Pioneer Club 2015-16) matches a profile the Internet community may consider spam. Please revise your message before resending.

     

    Your emails should begin to flow again from us but if it stops again for any reason you can use our email tool to check and remove your email address from our bouncelist if needed.

    Additionally, please refer to the following guides below for more help:

    https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications 

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues