Notification emails have stopped sending

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    orders7545
    Asked on September 01, 2016 at 11:41 AM

    Hi there, i just realized we're not getting notifications anymore when folks submit these forms (which are our wholesale orders). I've missed 16 orders since early August which is a little devastating. Please help me figure out how to turn that on again.

     

    Thanks!

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    ashwin_d
    Answered on September 01, 2016 at 01:22 PM

    Hello orders7545,

    I did check your form's notification email alert and did not find any issue with that. YOu have configured it correctly and your email address is also not in our bounce list, you should receive submission emails without any problem.

    I did check our email logs and found that earlier the emails were getting failed. Please check the email logs below:

    [2016-08-30 15:40:21] Submission #348395220660767912 Form #51726100289856 FAILED to orders@saplingpress.com from noreply@jotform.com via AMAZONSES 

    [2016-08-29 14:03:01] Submission #348302981144994557 Form #51726100289856 FAILED to orders@saplingpress.com from noreply@jotform.com via AMAZONSES 

    [2016-08-24 14:34:35] Submission #347872874752935170 Form #51726100289856 FAILED to orders@saplingpress.com from noreply@jotform.com via AMAZONSES 

    I have cleared your form cache and sent you a test submission. Our email log confirms that my test submission was sent successfully:

    [2016-09-01 13:14:20] Submission #348559259855111424 Form #51726100289856 SENT to orders@saplingpress.com from noreply@jotform.com via AMAZONSES 

    Could you please let us know if your received the email notification or not?

    We will wait for your response.

    Thank you!