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  • Profile Image

    In my email notification, there is field of information missing from it. Any ideas what I might not have set correctly?

    Asked by leemitchelluk on September 01, 2016 at 11:43 AM

     

     

    This is the email I receive, which is missing the Details field which should be just below the Event Address. Can not work out why it is missing.

     

     
     


    Website quote answers

     

     

     

    Question

    Answer

    FULL NAME

    Julia Wickham

    E-MAIL ADDRESS

    julia@sayyesmore.com

    ADDRESS LINE 1

     

    ADDRESS

    ADDRESS LINE 1: loNDON
    ADDRESS LINE 2: loNDON
    TOWN/CITY: loNDON
    COUNTY: loNDON
    POSTCODE: SE13 5SG
    : United Kingdom

    DAYTIME TEL

    07866584012

    MOBILE

    07866584012

    TYPE OF EVENT

    fESTIVAL

    GUEST NUMBER

    500

    EVENT DATE

    21-10-2016

    EVENT ADDRESS

    ADDRESS LINE 1: Brinsbury Campus
    ADDRESS LINE 2: North heath
    TOWN/CITY: Pulborough
    COUNTY: West SUSSEX
    POSTCODE: RH20 1DL
    : United Kingdom

     
         

     

    email notification information missing email information
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    JotForm Support

    Answered by KadeJM on September 01, 2016 at 01:20 PM

    I see you're having an issue with an empty field appearing in your email notification.

    From what I am seeing based on your screenshot compared to your form and email notification it appears you've made some changes to your form which didn't update properly in the email notification and that in turn left what appears to be an empty field that is no longer there.

    If you open up your email notification you'll notice you only have two corresponding fields for addresses and neither of them corresponds when clicked on to that one that is empty.

    To fix this problem you can either remove the field row or you can delete the notification and remake a new one to rebuild it with the correct fields you have currently on your form.