Emails are not being received

  • SignChiq
    Asked on September 1, 2016 at 11:56 AM

    Hello!

     

    I have several forms on this site and 5 of them are for a major client.  Please find the website here: http://scramblermaries.com/contact-us.html 

    They have not received any of the submissions since 8/6/2016.  I have checked and the emails are all correct and have not been changed since the start of the form.  I have also checked and the email is not on the Bounce List.

     

    This is also happening with another client's forms on their site.

     

    I have been using Jot Forms for many of my clients and this is NOT good!

     

    How can we resolve this issue FAST and also get a zip file of all the responses so that my client can handle the submissions?

     

    Karrie Brock

  • John_Benson
    Replied on September 1, 2016 at 1:33 PM

    I have checked this form and I can see that the notification is configured properly. The email recipient is not listed in the bounce list. I checked the mail logs and I can see that the notifications are being sent successfully.

    Emails are not being received Image 1 Screenshot 30

    I also did a test submission on this form and it appear in the mail logs that it was sent.

    Emails are not being received Image 2 Screenshot 41

    Please advise your client to check their spam folder or junk mail. You may need to ask them to whitelist our mail servers and domain names. Here's a guide: Whitelisting-JotMails-IP-Addresses.

    Please do check this related guide as well: How-to-prevent-my-email-to-go-into-the-bounce-list.

    If this issue keeps on happening, please try using (noreply@jotform.com) as the Sender Email for the notification.

    Hope that helps. Thank you.