What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Using custom domain with SSL forms

    Asked by crosa001 on April 15, 2012 at 01:48 PM

    Hi, i would like to use the custom domain feature, however if i do this i guess i will not be able to use the SSL feature, unless i have a wildcard SSL (which i dont!).

    Thanks in advance for your time.

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    Answered by gori-mathew on April 15, 2012 at 02:58 PM


    Thank you for contacting us. Definitely, you can use our secured forms on your site. You will not see the lock indicator because you do not have the SSL certificate installed for your domain. However, all the form data will be sent through secured SSL connection, so there is nothing to worry about.

    You can also add a Security Certificate Seal to your form.

    Please feel free to contact us if you need any other assistance.

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    Answered by gori-mathew on April 15, 2012 at 03:02 PM

    More updates on this issue please;

    If you get the source code of your form and put it to your non-secure page, it won't be in secure zone anymore but if someone fill up your form and sent it to Jotform servers, it will be secured. (our submission servers are also protected with SSL.)

    This is not a recommended way of using SSL forms, because your visitor will see it's non-secured form until they submit it. If your hosting provider doesn't support SSL, you can still buy SSL certificate and setup a sub-domain for only use on SSL with another hosting provider. 

    Hope this makes the kind of information you needed.