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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Incorrect email address?

    Asked by DavidHernando on September 01, 2016 at 12:03 PM
    Existen usuarios que han introducido mal sus @electronicos. ¿ Como corrijo esos @electronicos de la base de datos para luego comunicarme con ellos?
    base de datos datos
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    JotForm Support

    Answered by Charlie on September 01, 2016 at 01:56 PM

    I presume what you meant by "@electronicos" are the e-mail addresses in the submissions of your form titled "Registro General Mapa Bus". Unfortunately, if they are incorrect, then there's no way to contact those users via email, if you are collecting other contact information like telephone or mobile phone number, then you can contact them directly there and ask for the updated email address. 

    From there, you can update the said submission by simply clicking the "Edit" button in your submissions page:

    I hope that helps.

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    Answered by DavidHernando on September 01, 2016 at 02:45 PM
    corregir los datos del envío de los usuarios.
    No mi registro.
    ...
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    JotForm Support

    Answered by Charlie on September 01, 2016 at 04:09 PM

    I'm sorry, I'm having a hard time translating what you would like to accomplish. Could you please elaborate, and if you could provide screenshots in your end, that will greatly help.

    Your last response is translated to something related to "shipping data". 

    We'll wait for your response, please do provide us more information.

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    Answered by DavidHernando on September 01, 2016 at 04:46 PM
    some users have been wrong to fill a section of the document and let me know if I can correct it to have it updated the general list.
    ...
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    JotForm Support

    Answered by Kevin_G on September 01, 2016 at 09:28 PM

    As far as I can understand, you have received submissions where the email address is not correct, now you want to edit these email addresses and set up the correct ones. 

    If this is what you're looking for then, please follow the advice provided on the first Charlie's reply, but if this is info that you're sending to your submitter, then you need to change the email address in the email auto-responder.

    The edit the content in your email auto-responder, click on the email icon and then click on the edit button in the emails wizard: 

    There you will be able to edit the info that is sent to your submitter. 

    However, provide us more details about what you're looking for, we will be glad to help.